As part of our commitment to honouring and respecting the financial contributions made by our supporters, BioAutism has developed the following refund policy. In acknowledgement of the
generosity of our donors and of their critical importance to our organisation, we want to ensure we establish appropriate principles of transparency and fairness in regard to the management
This policy outlines the circumstances under which BioAutism will refund a donation. Refunds will be returned using the original method of payment – if a donation has been made by
credit card, the refund must be credited to that same credit card. Refund requests must be made by either the person who made the donation, a named person on the record or the card holder.
In the event that fraud is involved, the matter will be reported to the police. We understand that mistakes can be made when making donations online, in this instance we will honour all
refund requests that are made within 30 days of the original donation date. In any instance where an error has been made by BioAutism, or any of our third-party affiliates, we will honour a
refund request made within 90 days of the donation date. We’ll need the supporter to provide details of the initial transaction – including date, donation amount,
supporter’s name, ID, tax invoice number and the nature of the error.
In the event of a refund we will issue a new tax receipt and the original will become invalid. We urge anyone who is wishing to make a donation to consider their decision carefully and check
the value of their donation before finalising any transactions. In order to protect the funding structure and expectations of our programming and operations, we cannot issue a refund after 90
days of the donation date. If the donation amount is over $250 refund requests will have to be escalated to, and approved by BioAutism’s Treasurer.